Customer Relationship Management (CRM) Practice Test 2025 – The All-In-One Guide for Comprehensive Exam Success!

Question: 1 / 400

Which method is recommended to resolve conflicts between managers and employees?

Top-down direction

Ignoring the conflict

Open communication and integration of ideas

Open communication and integration of ideas is recommended for resolving conflicts between managers and employees because it fosters a collaborative environment where all parties feel heard and valued. This method encourages transparency and helps to identify the root causes of the conflict. By bringing involved parties together to discuss their perspectives, it creates an atmosphere of mutual respect and understanding.

Involving employees in the decision-making process can lead to innovative solutions and ensures that everyone is aligned with the outcomes. When open communication is practiced, it can help to build stronger relationships, enhance trust, and promote a cohesive work environment. Furthermore, this approach allows for the integration of diverse ideas, which can lead to more effective problem-solving and a positive organizational culture.

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Outsourcing conflict resolution

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